Privacy Policy
Last updated: October 27, 2026
1. Who we are
Revnce ("we", "us") is a done-for-you buying desk for apparel brands. We plan reorders, size curves, markdowns and landed cost for the brands that hire us, and they approve that work by reply or in a client login. This policy covers revnce.com, the work we do for clients, the client login at app.revnce.com, and the emails we send.
Questions about privacy go to privacy@revnce.com.
2. What we collect
When you apply for an audit: your work email, store URL and annual revenue range.
When you contact us: your name, email address and message.
When you hire us: the names and contact details of the people we work with, notes from our calls, and the documents you email or upload, such as purchase orders, supplier invoices and freight bills. Those documents can include your suppliers' and freight forwarders' contact details.
From your connected accounts: from Shopify, your products, variants, inventory, and order line items with their prices, discounts and refunds. We don't request your customers' names, emails or addresses. From Meta Ads, if you connect it, your ad spend by campaign and product.
When you browse the site: the pages you visit, what you click, your browser and device, your approximate location derived from your IP address, and error reports if something breaks. If you accept cookies, we also record sessions (what you see and click, with form inputs masked) and browser console logs to improve the site.
3. How we use it
- To review your application and reply to you.
- To prepare your audit, buy plans, markdown plans and weekly briefs.
- To keep a record of each recommendation and score it against what actually sold.
- To answer support requests and messages.
- To understand how the site is used and fix what doesn't work.
- To stop abuse of our forms.
- To meet legal obligations.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We never use one client's data to advise another client. We only publish a case study, or name you as a client, with your written permission.
5. Emails
We email you to confirm your application, to follow up on it, and, if you work with us, about that work. Every non-essential email includes an unsubscribe link, or you can email privacy@revnce.com. Emails needed to deliver a service you've hired us for may still be sent.
6. Who processes your data
We use these service providers, who process data only on our behalf:
- Vercel: Hosts the website and runs cookieless, aggregated page analytics.
- Supabase: Database for applications, client store data and the documents you send us.
- Anthropic: Reads the invoices and documents you send us to pull out line items, which we confirm before they are used, and helps draft report text.
- Clerk: Sign-in for the client login at app.revnce.com, if we set one up for you.
- PostHog: Product analytics, and session replay if you accept cookies.
- Sentry: Error monitoring, so we can fix what breaks.
- Resend: Sends our emails, such as application confirmations and weekly buy briefs.
- Upstash: Rate limiting on our forms, which processes your IP address.
When you connect Shopify or Meta Ads, we read data from those services under the permissions you grant, and their own privacy policies also apply. Our providers are based in, or store data in, the United States, so your data may be processed outside your country.
7. How long we keep it
Session recordings are deleted after 30 days. We keep application and contact details while we're in touch with you, and client data and documents for as long as we work together. When an engagement ends, you can ask us to return or delete your data, and you can ask us to delete it at any time.
8. Security
Data is encrypted in transit and at rest, and access is limited to the people who need it to do the work. No system is perfectly secure, but we will tell you without undue delay if a breach affects your data.
9. Your rights
Depending on where you live, you can ask us to:
- Tell you what personal data we hold about you and give you a copy.
- Correct or delete it.
- Stop or limit how we use it, or object to that use.
- Withdraw consent you have given, including for cookies.
Email privacy@revnce.com and we will respond within 30 days. We won't treat you differently for exercising these rights. If you are in the EU or UK, you can also complain to your local data protection authority.
10. Children
Revnce works with businesses and is not directed to anyone under 16. We do not knowingly collect their personal information.
11. Changes to this policy
If we change this policy, we will update the date at the top of this page, and we will email clients and applicants about material changes.