Terms & Conditions

These Terms apply to revnce.com, the work we do for brands, and the client login at app.revnce.com if we set one up for you (together, the "Services"). By using the Services you agree to these Terms. When you hire us, the written agreement or order for that work (the "Engagement Agreement") also applies, and it takes priority where the two differ.

1. What Revnce does

Revnce is a done-for-you buying desk for apparel brands. Every engagement starts with a Size & Margin Audit. After that, a desk package covers ongoing work such as reorder plans by size, markdown plans, landed-cost upkeep, scenario tests of each buy, draft purchase orders and a record of how each recommendation turned out. The scope, deliverables, style limits and turnaround times of your engagement are set out in its Engagement Agreement.

We work on styles you already sell. Choosing new styles, trend and taste calls, range planning for new lines, running your advertising and custom reporting are outside our scope unless the Engagement Agreement says otherwise.

2. Applying

Applying for an audit is free and doesn't commit you to anything. Submitting an application doesn't guarantee that we will take you on, and we decide which brands are a fit at our discretion.

3. You approve every decision

We recommend; you decide. Revnce does not place orders, change prices, contact your suppliers or run campaigns on your behalf. Reorders, markdowns and purchase orders take effect only when you approve and act on them, by reply or in your client login, and those business decisions remain yours.

4. What we need from you

Our work depends on what you give us: access to your Shopify store, your purchase orders, supplier invoices, freight and duty bills, your minimum order quantities, case packs and lead times, and timely answers to our questions. Turnaround times start once we have what we need for that piece of work. You're responsible for the accuracy of the information you provide.

5. Fees and guarantees

The audit is a one-time fee, and desk packages are a flat monthly fee with a minimum term, as set out in your Engagement Agreement. We never charge a percentage of your profit or ad spend. Applying and using the website are free.

Any guarantee we offer, such as the audit's decision guarantee or a turnaround guarantee, applies exactly as written in your Engagement Agreement. A decision guarantee covers whether the audit gives you a buy or markdown call to act on, not what happens in your market after you act on it.

6. What we are not

Revnce is not your accountant, auditor, customs broker, lawyer or financial advisor. Where our work points to possible duty refunds, drawback or other customs matters, we refer you to a licensed customs broker, and any claim is made by you or the broker. Scenario tests and simulations show how a plan holds up under stated assumptions. They are not forecasts or promises of future sales.

7. Your client login

If we set up a client login for you, keep your credentials secure, don't share them outside your organization, and tell us promptly about any unauthorized access. You're responsible for activity under your account.

8. Your data and connected accounts

Your store data, ad data and documents remain yours. You give us permission to access, process and store them only to deliver the Services. When you connect Shopify or Meta Ads, you authorize us to read data under the permissions you grant, and you're responsible for making sure that use complies with those platforms' terms. How we handle personal data is described in our Privacy Policy.

9. Confidentiality

Each of us will keep the other's confidential information private and use it only to deliver or receive the Services. This doesn't apply to information that is public, already known to the receiving party, or required to be disclosed by law. We will only name you as a client, or publish a case study with your numbers, with your written permission.

10. Who owns what

The audits, plans, briefs and reports we deliver to you are yours to use in your business, and you can share them with your team, advisors, lenders and investors. Revnce keeps ownership of its methods, templates, tools and software, which we use to do the work for all of our clients. You may not resell our deliverables as a service, or copy or reverse engineer the client login.

11. Acceptable use

Don't use the Services for anything unlawful, try to access accounts or data that aren't yours, interfere with the Services' security or operation, or submit false information.

12. How we do the work

We perform the Services with reasonable skill and care. Beyond any guarantee written into your Engagement Agreement, we don't guarantee a specific outcome, such as higher margin, sell-through or revenue, because results depend on your decisions, your suppliers and your market. Demo figures shown on this website are illustrative and are not customer results.

13. Disclaimer of warranties

Except as stated in these Terms or an Engagement Agreement, the Services are provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the fullest extent permitted by law, Revnce's total liability for any claim relating to the Services is limited to the fees you paid us in the six (6) months before the claim, or US$100 if you haven't paid us anything. Neither party is liable for indirect, incidental, consequential or punitive damages, including lost profits, revenue or data.

15. Indemnification

You agree to indemnify Revnce against claims arising from your breach of these Terms, your misuse of the Services, or your violation of law. Revnce agrees to indemnify you against claims arising solely from our gross negligence or willful misconduct.

16. Independent contractor

Revnce works for you as an independent contractor. Nothing in these Terms makes us your employee, agent or partner, and we can't bind you to any agreement with a supplier or anyone else.

17. Ending the relationship

You can stop using the website at any time. Paid engagements end as set out in their Engagement Agreement. We may suspend a client login for a material breach of these Terms. After an engagement ends, you can ask us to return or delete your data.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. We'll first try to resolve any dispute in good faith. If it isn't resolved within twenty (20) days, it will be settled by binding arbitration under the rules of the American Arbitration Association, held in the United States.

19. Changes to these Terms

If we change these Terms, we'll update the date at the top of this page, and we'll email clients about material changes. Continued use of the Services after a change means you accept the updated Terms.

20. Contact

Questions about these Terms go to legal@revnce.com.